We want you to shop with confidence and love your purchase.
Returns
We offer free returns within 15 days of receiving your order.
If you’re not completely satisfied with your purchase, you may request a return within 15 days of delivery for a refund.
To be eligible for a return:
- Items must be unused and in original condition
- Products should be returned in original packaging whenever possible
Once your return request is approved, detailed return instructions and the return shipping address will be provided.
Customers do not pay return shipping costs.
Exchanges
We offer exchanges within 30 days of receiving your order.
If you would like to exchange an item, please initiate your request within 30 days of delivery.
Once approved, we will provide instructions on how to proceed with your exchange.
Refund Process
After your returned item is received and inspected, eligible refunds will be processed back to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
How to Start a Return or Exchange
To initiate a return or exchange, please contact us at:
contactus@thecubhubstore.com
Include:
- Order number
- Full name
- Reason for return or exchange
Our team will guide you through the next steps.
Non-Eligible Items
For hygiene and safety reasons, certain items may not be eligible for return or exchange if opened or used.
