We aim to make your shopping experience as smooth and reliable as possible.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation email with tracking details (when available).
Delivery Timeline
We currently ship across most locations within Canada.
Estimated delivery time: 7–10 business days from the date your order is placed.
Please note that delivery times may vary depending on your location, weather conditions, holidays, and carrier operations.
Shipping Availability
We deliver to most provinces and cities across Canada.
At this time, shipping may be unavailable or limited for:
Remote rural areas
Northern regions
Select Canadian territories with limited carrier access
If we are unable to ship to your address, our team will contact you as soon as possible.
Tracking Your Order
Tracking information will be provided by email once your order has been dispatched.
Please allow up to 48 hours for tracking updates to appear.
Shipping Delays
While we do our best to meet all delivery estimates, unexpected delays may occasionally occur due to:
Weather conditions
Carrier delays
High seasonal demand
Public holidays
We appreciate your patience and understanding.
Need Assistance?
For any shipping or order-related inquiries, please contact us at:
contactus@thecubhubstore.com
We’re happy to help.
Birthday gift wrap
Add birthday gift wrap and we'll wrap your toy by hand before it ships — party-ready, straight out of the box. Includes a gift tag; just tell us what to write in the order notes. Free on orders over $79.
Add festive holiday gift wrap to your order and we'll wrap your toy by hand before it ships. Includes a gift tag — just tell us what to write in the order notes. Free on orders over $79.
